Utilise your client facing experience with your strong attention to detail, organisational and coordination skills and make the role your own!
About the Sequel Sequel is family owned and operated, leading supplier of books, stationery and educational resources with over 50 years industry experience. They are leaders in their field in the Queensland market and remain committed to providing the best products and quality services to schools and families. They have recently diversified their online offerings with projections that will double their client base. They have now created an additional Customer Service/Admin Assistant role to help support in their growth. About the role Due to an internal promotion Sequel, now require a Customer Service Officer / Administrator to lead the helm. You will report to the Office Manager and provide support and work closely with Accounts, Warehouse and the General Manager. You will be the first point of contact for a wide clientele including schools, suppliers and parents organising back to schoolbooks and stationery for students. It’s imperative that you have a friendly and helpful demeanour. • Liaising with customers via email, phone and face to face • Monitoring website and assisting and supporting the sales team with enquiries • Data entry, filing and other clerical tasks • Liaising with suppliers to obtain updates regarding supply information and product availability, when required
About you To be successful in this role you will ideally have two years in a similar role in the stationary industry or be able to demonstrate your transferrable skills. You will be well presented, have a confident communication style and be able to provide support over the telephone and in person. You are results driven, able to think on your feet and provide solutions as well as have accurate data entry and attention to detail skills. You are a quick learner, computer literate and able to utilise various systems. We are looking for a high energy, gregarious individual with strong communication skills and a customer service focus. Why move? You will be joined by a warm and welcoming team and lovely new office located in Willawong Business Estate ample undercover and on-site parking. You will work closely with other team members but also have autonomy to make the role your own. Their busy periods are March to October which will also give you the opportunity to supervise others. As the organisation diversifies their offerings you will have multiple career path opportunities which is evident also from the tenure of their team members. Make your move! If you meet the criteria set out above, please apply through the link and include a Cover Letter and Resume in Word format. For more details and a confidential conversation, please call Angelina Howe on 07 3556 1079.